<aside> ⚠️

We will continue to improve gogh based on your feedback after release. If you have any questions, please check the FAQ below. If the issue is not resolved, please contact us via the inquiry form or the Steam channel on Discord.

</aside>

Controls & Troubleshooting

• I want to know system requirements
  • Minimum requirements:
  • Recommended requirements:
• Windows Defender shows a virus warning.
  • Windows Defender may incorrectly identify certain game files as threats, which can prevent the game from launching or downloading properly. This is a common issue seen in other Steam games as well. We have submitted a request to Microsoft for an exception for gogh, but we cannot guarantee how quickly it will be resolved.
  • If you encounter this issue, please try the following steps:
  • If the issue persists, please try excluding gogh’s installation folder in Windows Security:
• Installation or update gets stuck during download.
  • Please try the official Steam troubleshooting steps.
  • If the issue is related to Windows Defender, refer to the instructions under “Windows Defender shows a virus warning.”
• Update fails on Mac.
  • This may be a permissions issue with Steam. Please try:
    • Open System Settings > Privacy & Security > App Management.
    • Turn on “Allow the apps below to manage and delete other apps.” for Steam.
• The app won’t launch, or it freezes after the title screen fades to black and restarting doesn’t help.
  • A data mismatch may have occurred. Please run Steam’s “Verify integrity” feature.
• The app gets stuck on the splash screen
  • Please try the following steps:
    1. Delete the following folder manually:
       • Windows: C:\\Users\\{UserName}\\AppData\\LocalLow\\gogh Japan\\gogh
       • macOS: /Users/{UserName}/Library/Application Support/gogh Japan/gogh
    2. Then, disable Steam Cloud Sync in your Steam client.
    3. Once you can launch the app and reach the title screen, please close the app and re-enable Steam Cloud Sync.
• The app is heavy or crashes.
  • From “Graphics” in the settings, lowering “Resolution Scaling” or “Frame Rate” can reduce the load.
• I want to change keyboard and mouse controls.
  • Change from “Controls” in the settings.
• I want to change the avatar animation when using the timer.
  • Change from “Timer” in the settings.
• I want to switch the clock to 24-hour format.
  • Click the clock to toggle 12-hour/24-hour.
• The app started behaving strangely after saving a photo or video.
  • This can happen if you don’t have full access permissions to the Pictures or Videos folder. Please grant permission and restart the app.
• Cannot attach images to “g” mark on avatar items or props like smartphones in poses.
  • This is not supported. Only room items support attaching images to the “g” mark.
• It’s hard to operate on Steam Deck.
  • This app can currently be played on Steam Deck, but it’s not optimized.

Multiplayer

• When I Host, are my room settings carried over to users who Join?
  • Time of day, weather, lighting, God Rays ON/OFF, playlist, music player play/pause state, and ambient sounds with their per-sound volumes are inherited as the initial settings. We recommend configuring your ideal audio environment before hosting.
  • After joining, each user can change these locally. Changes are not synchronized within the Multiplayer Room.
  • Guests can also see the host’s Kuroda42.
• Does the Multiplayer Room remain after I leave?
  • The room closes automatically when the number of people becomes zero, or when you host another Multiplayer Room.
  • In Host settings, you can choose to automatically close the room when you leave.
  • Once closed, the room no longer appears in the Multiplayer Room list and cannot be joined by ID.
  • Users already inside when the room closes are not kicked out.
• The Multiplayer Room ID changes every time even for the same room
  • A new Multiplayer Room ID is issued each time you host.
• What is Focus Mode?
  • Users with Focus Mode ON display a 🔥 icon.
  • In Focus Mode, emotes are hidden and join/leave notifications are not shown.